Why would the Onboarding tool keep appearing every time a client logs into their website?

• A. They switched to a different browser
• B. They cleared their cache
• C. They changed their password
• D. They did not finish answering all of the questions

Answer: (D)

Onboarding prompts are shown to collect required information before letting a user proceed. If there are still unanswered onboarding questions, the system treats the onboarding as incomplete and brings it up again on every login to prompt completion. That’s why it keeps appearing—the user hasn’t finished answering all the questions yet. Actions like switching browsers, clearing cache, or changing a password don’t inherently indicate incomplete onboarding, so they wouldn’t by themselves cause the prompt to show up every time. Once all questions are answered, the onboarding flow typically completes and won’t reappear.